Privacy Policy
1. Information We Collect
a. Personal Information
When you interact with our Website or make a purchase, we may collect personal information that can be used to identify you, such as:
- Name
- Email address
- Phone number
- Postal address
- Payment information (e.g., credit/debit card details)
b. Non-Personal Information
We may also collect non-personal information that cannot be used to identify you, including:
- Browser type and version
- Operating system
- Referring website
- Pages visited on our Website
- Time and date of visit
2. How We Use Your Information
We use the information we collect for various purposes:
- To process and fulfill your orders, including managing payments and transactions.
- To provide and maintain our services
- To personalize your experience on our Website
- To respond to your comments or inquiries
- To send you newsletters, marketing communications, or promotional materials
- To monitor the usage of our Website
- To detect, prevent, and address technical issues
3. Payment Processing
a. Secure Transactions
We are committed to ensuring the security of your payment information. All transactions are processed through secure payment gateways that comply with industry standards, including the Payment Card Industry Data Security Standard (PCI DSS).
b. Third-Party Payment Processors
We use third-party payment processors to handle payment transactions. These processors are responsible for the processing, handling, and storage of your payment information. We do not store or have access to your full payment card details.
- Payment Providers: [List of Payment Providers, e.g., PayPal, Stripe]
c. Data Collected by Payment Processors
When you make a payment, the following information may be collected by our payment processors:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment card details
d. Compliance
Our payment processors adhere to the standards set by PCI DSS as managed by the PCI Security Standards Council, which helps ensure the secure handling of payment information.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website:
a. Cookies
Cookies are small files stored on your device that help us improve your access and identify repeat visitors. We use cookies for various purposes:
- Essential Cookies: Necessary for the operation of the Website.
- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around the Website.
- Functionality Cookies: Used to recognize you when you return to our Website.
b. Google Analytics
We use Google Analytics, a web analytics service provided by Google, Inc., to collect information about how users interact with our Website. Google Analytics uses cookies to collect data such as your IP address, browsing patterns, and pages visited. This information helps us improve our Website and services.
- Opt-Out: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
c. Facebook Pixel
We use the Facebook Pixel to track conversions from Facebook ads, optimize ads, build targeted audiences for future ads, and remarket to people who have taken some action on our Website.
- Opt-Out: You can adjust your ad preferences through your Facebook settings.
5. Third-Party Disclosure
We may share your information with third parties in the following circumstances:
- Service Providers: We may employ third-party companies to facilitate our services, such as payment processors, analytics providers like Google Analytics, and advertising partners like Facebook.
- Legal Obligations: We may disclose your information when required by law to comply with legal processes.
6. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure socket layer technology (SSL).
However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have the following data protection rights:
- Access: Request access to your personal information.
- Correction: Request correction of any inaccurate or incomplete data.
- Deletion: Request deletion of your personal information.
- Restriction: Request restriction of processing your personal data.
- Portability: Request transfer of your personal data to you or a third party.
- Objection: Object to the processing of your personal data.
- Withdrawal of Consent: Withdraw your consent at any time.
To exercise these rights, please contact us using the information provided in the “Contact Us” section.
8. Third-Party Links
Our Website may contain links to third-party websites, including Google and Facebook. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.
9. Children’s Privacy
Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that your child has provided us with personal information, please contact us.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Website after any modifications indicates your acceptance of the new Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: info@higherhealthalchemy.co.uk
- Address: The Cottage, Looe, Cornwall, PL13 1NX